Innocom is hiring a Technical Support Engineer for the Palo Alto Networks team

The Palo Alto Networks team at Innocom is expanding and looking for a Technical Support Engineer to join a meaningful and challenging role in the cybersecurity and networking world.

Responsibilities:

• Provide technical support to company customers and troubleshoot complex issues
• Analyze, identify, and resolve networking and information security problems
• Work with leading Firewall products
• Support installation, configuration, and maintenance processes
• Collaborate with technical teams and vendors

Requirements:

• At least 2–3 years of experience in a Technical Support / Network Support / Security Support role
• Hands-on experience with Firewall products such as Palo Alto Networks, Check Point, or Fortinet
• Strong knowledge and experience with networking protocols
• Experience working with VPN technologies
• Knowledge and experience in Routing
• Strong technical troubleshooting skills, service orientation, and ability to work independently

Advantages:

• Relevant certifications in networking and information security
• Experience working in Enterprise environments